About KACE GO
Due to app publishing requirement changes, future versions need to be made in a different store listing. Please use https://play.google.com/store/apps/details?id=com.kace.k1mobile instead, it will be updated for SMA...
Due to app publishing requirement changes, future versions need to be made in a different store listing. Please use https://play.google.com/store/apps/details?id=com.kace.k1mobile instead, it will be updated for SMA releases 9.1 and beyond.
The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.
Note: this product requires the KACE SMA 7.0 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.
Capabilities for KACE SMA administrators
The KACE GO app gives KACE SMA administrators the following capabilities.
• Create, review, update, clone, delete, and resolve a service desk ticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Add a comment to a service desk ticket
• View ticket history
• Add comments to a ticket
• Add work entries to a ticket
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting an issue
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desk tickets
• View detailed inventory information
• View tickets associated with a machine or asset
• View systems associated with a ticket
• Launch Dell Quick Resource Locator from within GO
• Receive server monitoring alerts from the K1000
• View monitoring alert details and sort alerts
• Create service desk tickets from monitoring alerts
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset
Capabilities for KACE SMA end-users
The KACE GO app gives KACE SMA end-users the following capabilities:
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desk tickets
• View knowledge base articles
Previous Versions
Here you can find the changelog of KACE GO since it was posted on our website on 2016-09-21 06:28:51.
The latest version is 5.0.282 and it was updated on 2024-04-19 22:19:49. See below the changes in each version.
KACE GO version 5.0.282
Updated At: 2019-04-18
Changes: Support import requests from KACE GO Client 5.1
KACE GO version 2.4.179
Updated At: 2015-09-22
Changes: • View list of available scripts and ‘Run Now’ on one or more devices,• New ‘Run Script’ action from Device Inventory page providing a quick ‘Run Now’ script option when viewing an inventory record
Disclaimer
External Download
We do not host KACE GO on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Galad and passed their terms and conditions to be listed there. We recommend caution when installing it.
The APK Download link for KACE GO is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
